FAQ

Q1: What makes VELORIA different?
A: Our single‑product focus means we obsess over one perfect piece: a laser‑cut, shiny one‑piece swimsuit with an eye‑catching, rainbow‑like effect, flattering cutouts, and adjustable straps.

Q2: Do you offer free shipping?
A: Yes—Free Shipping on all orders.

Q3: Is there a gift with purchase?
A: Yes—every swimsuit order includes FREE rainbow‑reflective sports pants while supplies last.

Q4: What size should I order?
A: Our suit runs true‑to‑size with a supportive fit. If you are between sizes or prefer more coverage, we recommend sizing up. For specific guidance, contact karen@petzoor.com.

Q5: How do I care for my swimsuit?
A: Rinse after use, hand‑wash cold with mild detergent, do not bleach, lay flat to dry, avoid wringing and high heat. Keep away from rough surfaces.

Q6: Can I return swimwear?
A: Yes—within 14 days, unused, with hygiene liner and tags attached (see Return Policy for details).

Q7: When will my order arrive?
A: See estimates in our Shipping Policy. You’ll receive tracking by email once your order ships.

Q8: Do you ship internationally?
A: Yes, to selected countries. Duties/taxes may apply and are the customer’s responsibility unless stated otherwise.

Q9: My item arrived damaged. What should I do?
A: Email karen@petzoor.com within 7 days with photos and your order number.

Q10: How can I contact you?
A: Email karen@petzoor.com or call +44 7985 764740.